Return Policy

Returns are easy at Kpophearts. We offer the best shopping experience, including fast and hassle-free returns. Replacement request must be made within 7 days from the date of receipt. In the event you are not satisfied with your purchase, you may return the unopened product for a replacement if the following conditions are met:

  • A valid order confirmation number from www.kpophearts.com must accompany your return request.
  • Returned products must be unopened and in like-new resalable condition with original tags and packaging.
  • Return requests must be submitted within 7 days from the date of receipt.
  • A valid reason must be provided for the replacement of the product.
  • Any product returned to Kpophearts without any proof of purchase will be returned to the customer at the customer’s cost.
  • Customer is responsible for all costs associated with returning product to Kpophearts. Shipping charges are non-refundable.

*Please note personalized items cannot be returned unless faulty

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